Frequently Asked Questions - Rentals London

The minimum amount of time you can rent a property is six months. While properties are available for shorter periods, they can be quite expensive.

Rentals London works with Benham and Reeves Residential Lettings who are London's largest 'lettings only' agency with more than 50 years' experience in the London market. We have an extensive database of properties throughout the capital and unrivalled expertise helping tenants to choose a property and simplify the entire lettings process, from selection right through to moving in.

We have a huge selection of rental properties throughout London, from studios to six bedroom mansions. Whatever your needs, we can help you find a home that suits your budget and your lifestyle.

By working with Benham & Reeves Residential Lettings, Rentals London has access to eight offices throughout the most sought-after locations in London; Beaufort Park, Canary Wharf, City and Docklands, Ealing, Hampstead, Highgate, Hyde Park, Kensington, Knightsbridge, St. John's Wood and West Hampstead. And wherever you choose to live, we can tell you everything you need to know about the local area so that you can make an informed choice.

Just give us a call and register for a property visit. One of our team will accompany you to the property at a time that suits you, including in the evening and at weekends if this is more convenient.

Once you've decided you'd like to rent a particular property, we submit a proposal to the landlord. When the client and the landlord have agreed a price and other terms and conditions, we apply for your references and prepare a tenancy agreement.

In rare cases, a dispute between a landlord and a tenant is unavoidable. Should a dispute arise, we will do everything we can to help both parties reach an agreement.

A full independent inventory is prepared which is signed and agreed by both the tenant and the landlord. This is agreed before the tenant moves in and prior to vacating the property.

You will have to pay a deposit equivalent to 6 weeks' rent which is paid in advance. The deposit is retained in accordance with a custodial scheme - paid directly to the Government to be held for the duration of the tenancy or an insurance backed scheme which is paid to Benham and Reeves Residential Lettings with monies held in a separate account as stakeholders on behalf of both landlord and tenant, neither of whom has access to these funds unless agreed between the parties.

Your money will be refunded by cheque or cash as agreed between you and the landlord. It will be refunded when you vacate the property and after due inspection. The amount refunded depends upon the agreement signed between you and the landlord and the extent of wear and tear that has taken place during your stay.

We ask for a month's rent in advance or in some cases a quarter's rent in advance before releasing the keys. You will also have to pay for paperwork incurred by us which covers, for example, the preparation of a tenancy agreement and any incidental expenses.

When you are ready to move in, one of our team will meet you at the property and will check the inventory with you, cross checking it with your list. If you are happy, you will be asked to sign a copy of the inventory. If there are any problems, for example, if an electrical appliance is not working, let the member of staff know and the problem will be fixed as soon as possible.

Of course, if any other issues arise after you have signed the documents and occupied the property, feel free to call us at +44 20 3603 3135 and we will be happy to help you.

• Employer to confirm length of contract and salary
• Existing / former landlord
• Character reference
• Bank reference / status enquiry (some banks may charge for this service).

• Audited reports / accounts
• A bank status enquiry
• Trade references