Frequently Asked Questions - Rentals London

Specialising in properties to let or rent in London, Rentals London can call upon the London's largest lettings-only agency, to supply a top selection of rental accommodation. Offices in China, Hong Kong, India, Israel, Malaysia, Middle East, Pakistan, Qatar, Singapore, South Africa, Thailand and Turkey give full international back up to our Twenty one London branches.

As a prospective tenant, you'll probably have many questions and we've tried to answer as many here as we can. If there is anything else you need to know please email us at or call us on 020 7435 9681.

question-greenWhat is the minimum amount of time I can rent a property on a short let or a long let?

The minimum amount of time you can rent a property is six months. While properties are available for shorter periods, they can be quite expensive.

question-greenWhy should I choose a property through Rentals London when there are so many other companies offering similar services?

We have an extensive database of properties throughout the capital and unrivalled expertise helping tenants to choose a property and simplify the entire lettings process, from selection right through to moving in.

question-greenWhat kind of houses or apartments can you offer me?

We have a huge selection of rental properties throughout London, from studios to six bedroom mansions. Whatever your needs, we can help you find a home that suits your budget and your lifestyle.

question-greenWhich parts of the city do you cover?

Rentals London has access to Twenty one offices throughout the most sought-after locations in London; Beaufort Park, Canary Wharf, City, Ealing, Hammersmith, Hampstead, Highgate, Hyde Park, Imperial Wharf, Kensington, Kew, Knightsbridge, Nine Elms, Shoreditch, Surrey Quays, Wapping. And wherever you choose to live, we can tell you everything you need to know about the local area so that you can make an informed choice.

question-greenHow do I arrange to view a property?

Just give us a call and register for a property visit. One of our team will accompany you to the property at a time that suits you, including in the evening and at weekends if this is more convenient.

question-greenHow do I express an interest in a property?

Once you've decided you'd like to rent a particular property, we submit a proposal to the landlord. When the client and the landlord have agreed a price and other terms and conditions, we apply for your references and prepare a tenancy agreement.

question-greenHow can you help if there is a dispute with the landlord?

In rare cases, a dispute between a landlord and a tenant is unavoidable. Should a dispute arise, we will do everything we can to help both parties reach an agreement.

question-greenHow do I know what I should find in the property?

A full independent inventory is prepared which is signed and agreed by both the tenant and the landlord. This is agreed before the tenant moves in and prior to vacating the property.

question-greenHow and when will my deposit be refunded?

Your money will be refunded by cheque or cash as agreed between you and the landlord. It will be refunded when you vacate the property and after due inspection. The amount refunded depends upon the agreement signed between you and the landlord and the extent of wear and tear that has taken place during your stay.

question-greenHow much money do I need to deposit with you before I move in to the property?

We ask for a month's rent in advance or in some cases a quarter's rent in advance before releasing the keys. You will also have to pay for paperwork incurred by us which covers, for example, the preparation of a tenancy agreement and any incidental expenses.

question-greenWhat checks are conducted before I occupy the property?

When you are ready to move in, one of our team will meet you at the property and will check the inventory with you, cross checking it with your list. If you are happy, you will be asked to sign a copy of the inventory. If there are any problems, for example, if an electrical appliance is not working, let the member of staff know and the problem will be fixed as soon as possible.

Of course, if any other issues arise after you have signed the documents and occupied the property, feel free to call us at +44 20 7435 9681 and we will be happy to help you.


When terms have been agreed between the landlord and the tenant, we will apply for references on the landlord's behalf. We perform the following checks in the case of an individual and a company.

Individual -

  • Employer to confirm length of contract and salary
  • Existing / former landlord
  • Character reference
  • Bank reference / status enquiry (some banks may charge for this service).

Company -

  • Audited reports / accounts
  • A bank status enquiry
  • Trade references

As a matter of policy a letter from the company's authorised signatory is also required, confirming the status of the tenant as a bona fide and permanent employee of the company. If there is still any doubt we will organise a credit check through a recognised agency.

In very rare cases, an individual may be unable to provide references. This may happen when an individual is just starting their first job or when moving to the UK for the first time. In this instance, a third party guarantor is required to insure the landlord's interest and property. The third party guarantor cannot be used as an alternative to the payment of the usual minimum deposit.

We know that this set of FAQs is by no means exhaustive. We have, however, tried to answer most of the frequently asked questions. If you have any further queries, please feel free to give us a call on +44 20 7435 9681 or email us at

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